Return and Refund Policy


💜 Return & Refund Policy – PurplePicaso

 

At PurplePicaso, your satisfaction is our priority. We stand behind the quality of our wellness and lifestyle products, and we're here to help if something doesn’t meet your expectations.

📦 Return Policy

We accept returns within 14 days of the date your order was delivered. To be eligible:

  • Items must be unused, unworn, and in their original packaging.

  • You must provide a valid order number or proof of purchase.

  • Return requests must be initiated via email before sending anything back.

⚠️ Please note: Due to hygiene and safety reasons, some items (e.g., personal care tools, opened self-care products) are non-returnable. Contact us to check eligibility.

💰 Refund Policy

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

  • If your refund is delayed, check with your bank or card provider. Still need help? Contact us at support@purplepicaso.shop.

🔁 Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item for the same product, email us at support@purplepicaso.shop with photos and details.

🚚 Return Instructions

To initiate a return, email us at support@purplepicaso.shop with the following:

  • Your order number

  • Reason for return

  • Clear photos (for damaged or defective products)

We’ll reply with return shipping instructions and the return address.

Return shipping costs are your responsibility unless the product was incorrect or damaged on arrival.

🚫 Non-Returnable Items

  • Gift cards or e-gift vouchers

  • Opened or used skincare/self-care products

  • Items marked Final Sale or Clearance

  • Downloadable content (e.g., guides or eBooks)

🛍️ Cancellations

We can cancel your order within 6 hours of placement. After that, your order may already be in process and cannot be canceled.

Thank you for choosing PurplePicaso — where lifestyle meets wellness, one mindful product at a time. 🌿💜